1. Introduction
Welcome to Slimmr Ltd, a weight loss clinic service exclusively for customers in the United Kingdom. We are committed to safeguarding your privacy and ensuring that your personal information is protected. We are registered with the UK Information Commissioner’s Office as a Data Controller (Reg No. ZB611832). This Privacy Policy outlines how we collect, use, disclose, and secure your information. Slimmr (The Company) provides you (the “User”) with access to the online and mobile services including but not limited to, getslimmr.co.uk and all associated subdomains (the “Website”). Our privacy policy is designed in accordance with numerous national and international regulation frameworks, including (but not limited to) the General Data Protection Regulation (“GDPR”), the UK Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name
- Email address
- Phone number
- Address
- Date of birth
- Medical history and health-related information
2.2 Payment Information
We may collect payment information when you make a purchase on our website. This information is processed securely by our payment processing provider, Stripe.
3. How We Use Your Information
We use your information for the following purposes:
- Providing our weight loss clinic services
- Processing and fulfilling your orders
- Communicating with you about our services
- Personalising your experience
- Improving our website and services
- Complying with legal obligations
4. Data Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
5. Personal Information Retention
As per the ICO’s ‘Principle 5’ and the article 5 of GDPR and the UK GDPR, we retain personal information no longer than is necessary for the purpose we obtained it for. With the context that your personal information may be used for research purposes (as covered in section 3), Slimmr will retain any information held on an individual for up to 10 years after that individual has ceased use of the System. At that point, the individual’s information will be deleted. As covered in section 7, you may request that we delete your personal information at any time.
5. Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- With your explicit consent
- To comply with legal requirements
- With service providers who assist in delivering our services
6. Cookies and Tracking Technologies
We use cookies and tracking technologies as described in our Cookie Policy, which explains how and why we use these technologies.
7. Your Choices
You have the following rights:
- Access, correct, or delete your personal information
- Object to the processing of your data
- Withdraw your consent (where applicable)
- Request data portability
- Lodge a complaint with the relevant data protection authority
You have certain rights with respect to your personal information. If we do not agree to a request by you with respect to your personal information, please consult the Slimmr Privacy and Security Officer whose contact information is support@getslimmr.co.uk.
If you are based in the UK or the European Economic Area and we do not comply with any of the below, you have the right to complain to the ICO or to your local Supervisory Authority, and to a judicial remedy.
- — Restrictions: You have the right to request in writing that we do not disclose certain information about you. To request a restriction, please contact the Privacy and Security Officer whose contact information is above.
- — Confidential Communications: You have the right to request in writing that we restrict the way in which we communicate information regarding your health and health care services, such as ceasing to send email to notify or remind you about aspects of the website or your progress through the Slimmr program. We will make every effort to accommodate your request.
- — Access: You have the right to inspect and copy your personal information maintained by us. Normally, we will provide you with access within one month of your request. To request your personal information:
- — Please request
- Please request a subject access form via email support@getslimmr.co.uk, fill it in and return it to us using the contact details on the form, along with copies of information that confirms your identity (if applicable). Please do not send in any original copies of documents. More details of acceptable types of identification documents are included in the application form.
- — You can email your completed form and electronic copies of your identification documents to: support@getslimmr.co.uk
- — We will endeavour to respond promptly and in any event within one month.
- — Deletion: You have the right to ask that we delete all information that the System has collected on you via email to the Slimmr privacy and Security whose contact information is above.
- — Amendment: You have the right to request that we amend your written personal information. For instance, you can request that we correct an incorrect date of birth in your records. We will amend your personal information within one month of your request, and will notify you when we have amended your personal information. We can deny your request in certain circumstances, such as when we believe that your personal information is accurate and complete.
- — Personal Information Portability: You have the right to obtain and reuse your personal information from Slimmr for your own purposes across different services. You can request your data from us via the Privacy and Security Officer whose contact information is above.
- — Objection: You have the right to object to processing based on legitimate interests or the performance of a task in the public interest, to direct marketing, and to processing for the purposes of scientific research & statistics. To request an objection, please contact the Privacy and Security Officer whose contact information is above.
- — Automated Decision Making & Profiling: You have the right not to be subject to a decision based on automated processing and it produces a legal effect or a similarly significant effect on you. To request an opt-out of automated decision making & profiling, please contact the Privacy and Security Officer whose contact information is above.
Before meeting your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
8. Changes to this Privacy Policy
We reserve the right to revise this Policy and to make the revised Policy effective for all personal information that we created or received prior to the effective date of the revised Policy. If you are a registered user, we will notify you of changes by the email address we have for you on file.
Questions relating to revisions to this Policy may be addressed to the Privacy and Security Officer whose contact information is support@getslimmr.co.uk. This Policy will be promptly revised if there is a material change to a policy described herein.
Effective Date: This Policy is effective as of October 21st 2023.
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:
hello@getslimmr.co.uk