Terms & Conditions

These Terms

We are Slimmr Ltd (“Slimmr”), a company incorporated in England and Wales with company number 15165634, whose registered office is at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. This document governs your use of the online and mobile services associated with Slimmr, including but not limited to, www.getslimmr.co.uk and all associated subdomains (the “Website”). For ease of reference, all the features and functionality of the Website, together with all its content (whether accessible wirelessly, electronically or downloadable for printing), shall be referred to herein as the “System”. To contact us, please email hello@getslimmr.co.uk. Please note that we are unable to answer any enquiries requesting medical advice. Such enquiries should be addressed to an appropriate, qualified health practitioner.

Contract Information

Our Slimmr online weight loss clinic includes the prescribing and supply of medications and provision of related support services. Where this applies to you, the terms set out below along with all information and documents referred to in it will apply. Any website terms of use or terms of sale made available to you will also apply to any orders placed by you via this website but these Terms will apply where there is any contradiction.

Understanding Slimmr

You acknowledge and agree that the Slimmr Service is a personalised self-help system designed to help you improve your own wellbeing and that if you choose to access the Slimmr Service you are solely responsible for deciding which of the suggested techniques you put into practice and how to apply those techniques. You also acknowledge and agree that Slimmr is not a medical organisation and that the Slimmr Service is not intended to diagnose, treat or otherwise address any medical problem. Slimmr may contract with pharmacists to provide medication to assist in weight loss, but this is at the users’ discretion. The material on the System, whether posted by Slimmr employees, or other users, is provided for your information and not as medical advice and should not be seen as a replacement for consultation with a doctor or other qualified care professional. You are urged to seek the advice of a doctor before beginning any weight loss programme. If you receive advice from a doctor or other qualified medical professional which conflicts with anything contained in the System, then the former should take precedence. The Slimmr Service and this Website are not intended for use by minors, or pregnant women. Individuals with any type of health condition are specifically warned to seek professional medical advice prior to initiating any form of weight loss programme.

Your health and Slimmr

You are urged and advised to seek the advice of a doctor before beginning any lifestyle improvement program. If you have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Be cautious about embarking on vigorous exercise if you have any serious medical condition, including (but not limited to) back pain, high blood pressure or heart disease, or if you are pregnant. Always seek professional medical advice when contemplating any changes in your prescribed medicines. This programme is intended as a lifestyle change guide and is therefore not classified as a medical device, meaning the programme should not replace any existing recommendations that have been given by a health care professional. The content is not intended to be a substitute for professional medical advice, support, diagnosis, or treatment. Those with suspected eating disorders (either past or current) may be deemed ineligible to partake in the programme. Current best practice to diagnose and treat eating disorders supports the use of in-person therapy. Those with either a current eating disorder diagnosis, or a historic eating disorder diagnosis, are ineligible to partake in the programme. Slimmr is not suitable for women who are pregnant due to the different nutritional requirements to support growth and development during pregnancy.  If we find, or are alerted to, a mistake, we will correct it as quickly as possible. However, to the fullest extent permitted by applicable laws, the authors, editors and publishers are not responsible for errors or omissions, or for any consequences arising from application of the information on the System, and make no warranty, express or implied, with respect to the contents, completeness or accuracy of the material published.

Medication information leaflet & communicating with our registered healthcare partner

If a clinician determines that medication is suitable for you, we require that all patients ordering from us read the patient medication leaflet for the treatment being ordered. This outlines some of the side effects and contraindications for the medication. Please ensure you have read this so you can make an informed decision as to whether this medication is right for you. We prescribe medication in good faith that the information you have supplied in your consultation form is correct. You must only use the treatment for yourself. Place prescription products in your fridge immediately upon delivery. You take full responsibility for the medication pen upon receiving it. You’re responsible for injecting the medication correctly and within the prescribed dose plan, and any loss of medication will not be replaced free of charge by us or our prescribing partners. Replacement will result in you paying the full cost for another pen.

You also agree that a clinician will review your consultation form to determine if this medication is suitable for you before prescribing the medication. We will share your details and responses from the consultation questionnaire, and any follow-up questions/responses with our registered healthcare partner, so that their prescribers can conduct a clinical assessment, prescribe, dispense, and deliver the medication. Where applicable, we will also share this with our other service provider partners.

You must answer all questions accurately and truthfully so that your Prescriber can make appropriate decisions that are safe for you. You understand that incorrect or false information could put your health at risk.

Everyone is different. Our bodies respond to medications in different ways. Some people may experience side effects from this medication, while others won’t. While most people get on really well with Wegovy or Mounjaro, they’re not right for everyone. We are unable to accept any liability for side effects experienced from this medication and are unable to provide refunds if you experience side effects, the results do not meet your expectations or you do not lose the weight you were aiming for.

Grant of right of use

The System is only available to either individuals who enter their card details or (“Paid for Services”). Unless otherwise specified, we grant you a limited, non-exclusive, non-transferable, revocable right to make personal non-commercial use only of that content and those features of the System and Slimmr Service in respect of which you or the third party have paid all applicable rental fees and charges, provided that you comply fully with the provisions of this Agreement.

By using the System you confirm that you are 18 years of age or more, that any registration information that you submit to Slimmr or our Registered Healthcare Partner is true, accurate and complete, that you will update such information in order to keep it current, that you have read and agree to the terms and conditions contained in this Agreement, our Privacy Policy and the terms of our Registered Healthcare Partners and that you shall be legally bound by such terms subject to all applicable laws and regulations.

Privacy

We process information about you in accordance with our Privacy Policy, and our Partners will adhere by their own Privacy Policies available from them. By using the System, you consent to such processing and you warrant that all data provided by you is accurate. To access the Slimmr Service, you may be required to register personal information and establish unique usernames and passwords. You are responsible for maintaining the confidentiality of any passwords, and are fully responsible and or liable for all activities that occur under your password and username, whether by you or by anyone else using your identity. Should your password be compromised by breaches of security such as, but not limited to, loss, theft and unauthorised disclosure, it is your responsibility to immediately notify us of the need to change or deactivate the password. Until we are so notified you will remain liable for any unauthorised use of your account.

Intellectual Property Rights

The layout, design, content and graphics on the System and the Slimmr Service are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the System may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text. If you print off or download any material from the System in breach of these terms of use, your right to use the System and the Slimmr Service will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written license, are reserved. For all other uses of our content or images you must contact us and obtain our prior written permission.

Breach of the Agreement

We will determine, in our absolute discretion, whether there has been a breach of this Agreement through your use of the System. When a breach of this Agreement has occurred, we may take such action as we deem appropriate, which may include all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the System and/or the Slimmr Service.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to the System and/or the Slimmr Service.
  • Issue a warning notice to you to immediately cease and/or remedy such breach and following receipt such action should be taken immediately.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Any further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Agreement. The possible actions we may take on breach of this Agreement are not limited to those described here, and we may take any other action we reasonably deem appropriate.

No warranty

The use of the System and Slimmr Service (including but not limited to their content and features) is at your own risk. The System is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, Slimmr gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the System or the Slimmr Service or to the accuracy of the information contained in any of the materials on the System or the Slimmr Service. Slimmr shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in any of the materials on the System. There is no guarantee of availability of information on the System at any time, nor that it is up to date or error-free. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Slimmr shall create any warranty on behalf of Slimmr in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly, some of the above disclaimers may not apply to you. Your statutory rights as a consumer, if any, are not affected hereby.

Limitation of liability

To the fullest extent applicable permitted by applicable laws, Slimmr, its affiliates, officers, directors, employees, licensors or any third parties exclude liability for any direct, indirect, incidental, special or consequential damages (including but not limited to any loss of data, service interruption, computer failure or pecuniary loss, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable) arising out of the use of or inability to use the System or Slimmr Service, even if you have advised Slimmr about the possibility of such loss, and including any damages resulting therefrom. Commentary and other materials posted on the System by other users are not intended to amount to advice on which reliance should be placed. We therefore, to the fullest extent permitted by applicable laws, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the System, or by anyone who may be informed of any of its contents. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Slimmr (including any of its affiliates, service providers and licensors) under such circumstance for liabilities that otherwise would have been limited, shall not exceed the maximum single purchase price of the Slimmr Service. Any claims arising out of or in connection with your use of the System must be brought within one year of the date of the event giving rise to such action occurred. Nothing in this provision affects our or our contractors’ liability for death or personal injury arising from our (or their) negligence nor our (or their) liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under an applicable law.

Technology limitations and modifications

Slimmr and our partners will make reasonable efforts to keep the System operational. However, certain technical difficulties, maintenance, or any other cause beyond our reasonable control (including (but not limited to) failure of the internet, natural disaster, labor shortage or dispute, or governmental act) may, from time to time, result in interruptions. Slimmr reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the System with or without notice. You agree not to hold us liable for any such failure or delay in performance and we agree to make all reasonable efforts to restore the System (or any part thereof) as soon as practicable. Following any disruption within Slimmr’s reasonable control we shall extend your access to the Paid for Services for at least the duration for which those Paid for Services were inaccessible on written request to the below address.

 Third parties

Certain hypertext links in this site may lead to other third party websites, which are not under the control of Slimmr. When you activate any of these you will leave the System and Slimmr has no control over, and will accept no responsibility or liability, for the material on any website which is not under the control of Slimmr. Slimmr does not make any representations or give any guarantee or warranties of any kind, expressed, implied or otherwise about the content of on any external website link.

Indemnity

You agree to indemnify and hold Slimmr and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of the terms and conditions of this Agreement or your violation of the System (and all related materials) or any applicable laws, regulations or third party rights.

Assignment by Slimmr

Slimmr may assign (or otherwise transfer) this Agreement or any part of it without restrictions. You may not assign (or otherwise transfer) this Agreement or any part of it to any third party.

Our Registered Healthcare Partner

Our registered healthcare partner who prescribes, dispenses and supplies medication is Pharmalogic.

To contact our Pharmalogic, please call 03330 34 24 38 or email careclinics@pharmalogic.co.uk.

Pharmalogic dispenses the medication prescribed for you or sold to you from its pharmacy premises, which is located at 464 Ranglet Road, Bamber Bridge, Preston, Lancashire PR5 8AR. This will always be the case unless our Healthcare Partner or we tell you otherwise.

The Pharmacy is registered with and regulated by the General Pharmaceutical Council (GPhC) under registration number 9010938 and is owned by MDS Healthcare Limited (a company registered in England and Wales with company number 08078964 and with registered office at 464 Ranglet Road, Walton Summit Centre, Preston, England PR5 8AR) and is part of the Issa Group.

The Superintendent Pharmacist is Haroon Amanji, who is registered with the GPhC under registration number 2070534.

To verify the Pharmacy’s GPhC registration details and details of the Superintendent of Pharmacy, please visit the GPhC website https://www.pharmacyregulation.org/.

If you have any questions or complaints about Pharmalogic or the services they provide, please contact us on the details above or Pharmalogic directly.

If you wish to place pharmacy-related complaints (i.e formal complaints) you must do so in writing by email or post – these complaints cannot be taken by phone. This is to ensure that complaints are understood fully and that any subsequent communication is recorded.

Whilst Pharmalogic will try their utmost best to investigate this complaint and resolve the issue, if you are not satisfied with the outcome and do not wish to discuss this further with us or Pharmalogic you can instead contact the General Pharmaceutical Council (GPhC) by writing to them at 25 Canada Square, London, E14 5LQ.

More information about the GPhC and how they handle complaints can be found on their website (https://www.pharmacyregulation.org).

The Prescribers

Our healthcare partner engages the services of clinicians who are registered in the United Kingdom with the GPhC and hold accredited pharmacist independent prescriber qualifications.

In addition to their pharmacy and prescribing training, each clinician is trained in how to conduct consultations remotely and how to safely and effectively prescribe the treatments included as part of your service.

The prescribers for this service are:

– Haroon Amanji, GPhC Registration No. 2070534.

– Khurm Azad: GPhC Registration No. 2071278

The prescribers are Pharmacist Independent Prescriber based in England and registered with the GPhC. To verify their details please visit the GPhC website https://www.pharmacyregulation.org/. For details of other prescribers who may be from time-to-time engaged by the Pharmalogic, please use the contact details above.

Note that each clinician is individually responsible for the prescription they issue.

Information Provided by You and About You

Some of our products and services include medications. In order to receive these services or buy these medications you will need to provide us with both personal information (such as your name and address) and sensitive personal information (such as your symptoms, medication you take and pre-existing medical conditions).

You must ensure at all times that the information that you provide to us is accurate, up-to-date and complete and that, if there are any errors, you correct these immediately.

Any personal information that you provide to us or our healthcare partner will be processed in line with the Privacy Notice available here: https://getslimmr.co.uk/privacy-policy/.

You confirm that any information you provide is true and accurate and we and our healthcare partner are not liable for any inaccuracies in the information that you provide.

Note that you must notify us immediately (and update the details on your account) if at any point any information that you have shared with us changes or becomes untrue (for example, if you are investigated for a new condition, become pregnant or start taking a new medication).

Online Consultations & Further Consultations

Some services will require you to complete an online consultation form. Where this applies, you should take care to ensure that you understand the questions asked and that any information you provide here is up-to date, complete and true. Any incorrect or false information may put your health at risk.

We will send the information provided to us on sign up and in the consultation form to the clinician and/or our healthcare partner for review and approval (including prescribing). We do not guarantee that a consultation review by the clinician and/or our healthcare partner will result in approval and issuing of a prescription. It is at the discretion of the clinician and/or our healthcare partner to approve or reject your order.

Our healthcare partner may also deem that an online consultation is not suitable in your case. In this case you may be required to consult with the clinician via phone or video consultation. Please note that if you feel that an online consultation is not suited to your needs, or you do not understand the questions asked in the online consultation form, you too can request a phone or video consultation. This will need to be booked in advance and is subject to availability.

Check-In Forms

Some services will require you to provide information to the clinicians and/or our healthcare partner on an ongoing, regular basis. This might include information on how your medication is working for you, if you are suffering from any side effects and if you need any additional support. You agree that you will complete any check-in forms as required on-time and you understand that failure to do so may result in your treatment being interrupted or ceased and could harm your health.

Use of Your Information & Contacting You

You understand that the clinician prescribing your medication and the healthcare partner dispensing your medication will act in your best interest and will use the information you have provided to determine if the medicine is safe and appropriate for you.

The decision on whether or not to accept or decline an order is at our healthcare partner’s sole discretion, based on their medical assessment of the information that you have provided. You understand that any incorrect and / or inaccurate information may lead to harm to your health and even death.

If our healthcare partner has any further questions or wishes to clarify any information provided they will reach out to you via your preferred method of contact, this is usually via email or telephone.

If a decision is made that a treatment or medicine is not suitable for you, our healthcare partner will endeavour to reach out and provide an explanation of why the treatment was declined. In this case you will not be charged and if you have already paid this will be refunded to you in full.

SCR Access & Review

Most people in England have a Summary Care Record (SCR). Your SCR contains information such as your: (a) current medication, (b) allergies and details of any previous bad reactions to medicines and (c) name, address, date of birth and NHS number.

A SCR will also contain additional Information, such as details of long-term conditions, significant medical history or specific communications needs, unless you have communicated to the NHS or your GP that you do not wish for this to be included.

Our healthcare partner’s clinicians are trained Healthcare professionals and are able to access your SCR so they can make sure treatments they initiate and medication they prescribe are in your best interest. It allows them to make decisions safely with confidence and reduce the risk of prescribing errors.

If your GP has enabled it, you too can access the information that is held in your SCR via the NHS app.

Our healthcare partner’s clinicians and pharmacists will seek to review your SCR when reviewing your order, prescribing the medication and dispensing the medication. In some cases our healthcare partner will still be able to provide you with the treatment without access to your SCR. However, to ensure that you are provided with the best service, we strongly advise you to give our healthcare partner consent to do so.

In some cases, consent to access your SCR will be required for us to provide the services, you understand that without this we cannot prescribe or supply you with the medication.

You can contact our healthcare partner at any time to withdraw your consent, noting that this may mean they have to cease your treatment.

Record Keeping

In order for our healthcare partner to operate safely, they will create an electronic patient record for you. This will include any information you provide to us (or directly to our healthcare partner) and records of medication supplied to you. You consent to us (or our healthcare partner) storing and processing your information within our systems in order to maintain this record.

You understand that it is your responsibility to notify us and our healthcare partner immediately (and update the details on your account) if any information you have provided to us changes or becomes untrue (for example, if you are investigated for a new condition, become pregnant or start taking a new medication).

You understand that we or our healthcare partner may need to archive your information for a period of time. In most cases, this is eight (8) years after your last treatment, however some records are kept for different lengths of time and may be destroyed sooner.

Prescribing Medication

Age Identity Verification

In order to place an order for medication, you must be eighteen (18) or over and you must be in the United Kingdom. Our healthcare partner only delivers medication to addresses in England, Scotland, Wales and Northern Ireland.

To provide you with pharmacy services as part of your service, to ensure that you are a genuine patient and as the healthcare partner is providing services at a distance, your age and identity will need to be verified. In order to do this, third party service providers are used and they carry out the required searches, including searches on consumer credit records.

By signing up to a service or selecting a product which includes pharmacy services, you consent to us (or our healthcare partner) using a third party service provider (and / or any of their appointed agents) to carry out the necessary searches, verify your identity and you agree to us (or our healthcare partner) sharing the information required for them to do so. This includes information such as your name, date of birth and address.

By consenting, you understand that your personal data will be processed in line with the service providers’ privacy notices and can find the relevant privacy notices here https://getslimmr.co.uk/privacy-policy/ and by contacting our healthcare partners.

Choice of Treatment

After you complete an online consultation form you may, in some cases, be shown a range of possible treatments – the options and prices are indicative only. Ultimately the clinicians will determine if the medication is safe and appropriate for you, by assessing your best interests based on all relevant information.

To ensure adherence to best practice, professional codes of practice and remain within legislation and regulatory guidance, the clinician and/or healthcare partner makes no binding commitments to prescribe and/or supply you with the medication that was initially offered or selected and reserves the right to reject any orders. The healthcare partner also reserves the right to limit the amount and frequency of medication supplied and reject orders. In any event, you will only be charged for the medication that is supplied.

The healthcare partner endeavours to keep you informed of its decisions and, where possible, make decisions after consulting with you.

Primary Care Notification

It is important that your GP is kept informed of any medication or treatment you are receiving outside of their care. This is because they may hold the most complete records about your health, which is important for the provision of safe and effective care.

Unless you explicitly ask us or our Partner Pharmacy not to, or it is determined that it is not essential for the provision of services, your GP will be informed about any medications or treatments that are provided to you.

It is important that you understand that not sharing this information may put you at risk and result in disjointed care. Therefore, this information sharing is essential. If you ask for information not to be shared, or you revoke your consent, this may mean that we will be unable to provide you with our services.

Where it is determined that we can provide services in the absence of Primary Care Notification, you agree that you are personally responsible for and will notify your GP and other health and care providers that you are undergoing treatment or using medication.

If you would like to revoke your consent and opt out of Primary Care Notification, please email our healthcare partner. For more information on consent and confidential patient information, please see https://transform.england.nhs.uk/information-governance/guidance/consent-and-confidential-patient-information/.

Dispensing & Delivery of Medication

Our healthcare partner’s clinicians and pharmacy team work closely together and with us. This helps us to try to ensure that the treatments prescribed to you are kept in stock, delivered promptly (usually next day after processing) and supplied to you at the best price possible.

Upon receipt of the relevant information (including your completed questionnaire and consultation) and payment, our healthcare partner will aim to respond to you within 24 hours on a weekday and 48 hours on a weekend (subject to any national or bank holidays). Please note that these timeframes are guidelines only and, although our healthcare partner will do its best to meet them, it cannot guarantee them.

Please note, when you place your order you are likely to be given a ‘next available’ delivery date. While we will endeavour to deliver on this date, we cannot guarantee the delivery day when you place your order. This is because our prescribers may need to check your medical records or clarify answers to your form. They may also need to contact you directly. As a result, processing your order may be delayed. Occasionally there may also be delays in delivery as there as national shortages in stock of some medication which is out of the control of Slimmr. If it is not possible to delivery your order on the day you have selected, we will do our best to contact you and let you know, and keep you updated on when you can expect your order.

If the clinician approves your treatment and issues you a prescription, this will be transferred to their pharmacy team for processing, dispensing and delivery. Where approved, our healthcare partner will fulfil and dispense your prescription.

If you prefer, our healthcare partner’s prescribers can transfer your prescription to another pharmacy or provide this to you to have dispensed at a pharmacy of your choice. Please note that in this case the price shown on our website will not apply, as you will need to pay the dispensing pharmacy directly the price they choose to charge.

There will also be a consultation fee (inclusive of a prescribing fee) payable to our healthcare partner and an administration fee, either for the platform our healthcare partner uses to securely transfer your electronic prescription to the pharmacy of your choice or for posting this out to you by tracked post.

Cancellation & Refunds

There is a narrow window for cancellation between when you place the order and when it is processed by our pharmacy if you contact us with your name and order number. Once it has been processed, or if your medication has been dispatched, there is no a cancellation policy in place – this is because after your review and it has been allocated to you it legally cannot be used by anyone else. After this, you are unable to cancel your order and we will be unable to offer a refund.

Once an order has been placed by you, it is usually processed promptly though this will be dependent on stock being available. As with any medication supplied by a pharmacy, once it has left the healthcare partner’s location, it cannot be refunded. Processing and shopping will be dependent on the availability of stock and your order may include the choice of a ‘next available delivery day.’ Should there be clinical queries or delays (or we need to contact you), we may be unable to meet this delivery day. We are not to be held responsible for any delays to delivery. We will use secure delivery methods which may require you to have a passcode to allow our courier to hand over the order because this is a prescription medication – if you have arranged for someone else to be present for delivery, they will also need this pin code. We will communicate this code to you and are not held responsible for delays or issues with delivery. If the parcel is returned to us because of repeated delivery attempts, or because you did not have the code, we will not issue a replacement or refund. There may be a charge for further delivery attempts.

Whilst our healthcare partner may, under some special circumstances and at its discretion, consider a cancellation request, you agree that once you place the order, you have no legal right to cancel your order under The Consumer Protection (Distance Selling) Regulations 2000, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable consumer protection legislation.

Damage & Errors

Our healthcare partner is not responsible for any damage that may occur in transit and is not liable for any delay or failure caused by circumstances beyond its control, including but is not limited to postal delays, missed deliveries, missed deliveries not collected promptly or similar.

Although our healthcare partner takes all necessary and reasonable precautions for safe transit, if the medication that you receive has been damaged materially, please contact our healthcare partner before use.

Please note that if you have received an item that has been dispensed in error or does not match your prescription, our healthcare partner will accept these returns and correct this error with urgency and as soon as is practicable. Please contact us or our healthcare partner immediately and do not use the medication.

If you have any complaints around the prescription order, please contact the healthcare partner via the contact details above or the manufacturer of the medication.

Use of Medication

Safe Use of Medication

You agree that you will use medications as directed by your clinician and/or our healthcare partner for the symptoms or condition they are prescribed for.

You must read the Patient Information Leaflet (PIL) supplied with your medication prior to using the medication and use the medication as per the manufacturer’s instructions outlined in them.

You will ensure that you do not use medication after its expiration date which is marked on the manufacturer’s box.

You agree that any medicines supplied to you will only be used by yourself for the condition or treatment it was supplied for. You will not share your medication with another person.

You will follow our instructions, including adding the medication to the fridge where directed. You will ensure that you will dispose of medication appropriately. Unused medication should not be thrown in household rubbish or disposed of down the drain. Instead you should return these to the pharmacy (or any pharmacy) who will arrange secure disposal.

We and our healthcare partner attempt to be as accurate as possible in the supply of medication but there is always a slight chance of human error. In the event that you receive medication which is not meant for you, receive incorrect medication, receive the incorrect dose, receive medication which has passed its expiration date or similar, please contact us or our healthcare partner immediately and do not use the medication.

Off-Label Prescribing

Our healthcare partner will only prescribe off-label when doing so is evidence-backed, widely accepted clinical practice and where a suitable alternative licensed medicine is not available or is not suitable for you.

If you are prescribed medication off-label, we will ensure that you are informed about this, what it means and give you a way to ask further questions.

Please be aware that information online and even in the manufacturer’s Patient Information Leaflet may not be tailored to why and how you are off-label.

Please note that where a Treatment Plan contains off-label use of medications, additional safeguards may be added, such as regular check-ins and a requirement for SCR review.

The agreement

Entire agreement

This Agreement (incorporating these terms and the Privacy Policy and the Posting Policy as may be updated from time to time) constitutes all the terms and conditions agreed upon between you and Slimmr and supersede any prior agreements in relation to the subject matter of this Agreement, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of this Agreement in any written or oral communication from you to Slimmr are void. You agree and accept that you have not accepted the terms and conditions of this Agreement in reliance of or to any oral or written representations made by Slimmr not contained in this Agreement.

Severability and waiver

If any provision of the Agreement is held by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable, such provision shall be changed and interpreted to best accomplish the objectives of the original provision fully permitted by law, and the remaining provisions of the Agreement shall remain in full force and effect.If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Term and termination

This Agreement is between you and us only and will become effective when you start using the System and will remain effective until terminated by you or Slimmr. Slimmr reserves the right to terminate this Agreement or suspend your Slimmr account at any time in case of unauthorised, or suspected unauthorised use of the System whether in contravention of this Agreement or otherwise. If Slimmr terminates this Agreement, or suspends your Slimmr account, for any of the reasons set out in this section, Slimmr shall have no liability or responsibility to you whatsoever.

Governing Law and Disputes

The System is controlled by Slimmr from its offices in the United Kingdom. Access to, or use of, the System, including the Slimmr Service and any related information and materials, may be prohibited by law in certain jurisdictions. You are responsible for compliance with all applicable laws of the jurisdiction from which you are accessing the System. We make no representation that the information contained herein is appropriate or available for use in other locations.This Agreement and any contract between us, whether for use of the System or other purpose, and any non-contractual obligations (if any) arising out of or about these terms and conditions or any such contract will be governed by English law. The parties agree that the courts of England have exclusive jurisdiction to settle any dispute arising out of or about this Agreement (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or about this Agreement). Notwithstanding the foregoing, we reserve the right to bring legal proceedings in any jurisdiction where we believe a breach of this Agreement has originated.

Survivorship

The following provisions shall survive termination of this Agreement: Intellectual Property, Limitation, Indemnity, Entire Agreement, Severability and waiver and Governing Law and Disputes.

Please make sure you read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services. By doing so, you confirm that you agree to these Terms and that you will comply with them.

If you have any queries about these Terms, please email us.

Changes to the Agreement

We reserve the right to amend these Terms from time to time. Please review them regularly to ensure you understand the terms that apply each time you use our services. Any material amendments intending to bind an existing user of the System shall become effective 7 days after their update on the System.

This document is effective as of March 17 2024.